.aisscc-hidden{display:none!important}.aisscc-launcher{position:fixed;z-index:99998;right:22px;bottom:22px;background:#1d4ed8;color:#fff;border:0;border-radius:999px;padding:14px 20px;font-size:15px;font-weight:700;box-shadow:0 8px 28px #0003;cursor:pointer}.aisscc-panel{position:fixed;z-index:99999;right:22px;bottom:82px;width:min(390px,calc(100vw - 28px));height:min(610px,calc(100vh - 110px));display:flex;flex-direction:column;overflow:hidden;background:#fff;color:#172033;border:1px solid #dbe2ea;border-radius:16px;box-shadow:0 16px 55px #0f172a3d;font:14px/1.45 system-ui,sans-serif}.aisscc-panel header{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:14px 16px;background:#f8fafc;border-bottom:1px solid #e2e8f0}.aisscc-panel header strong,.aisscc-panel header small{display:block}.aisscc-panel header strong{font-size:16px}.aisscc-panel header small{color:#64748b;font-size:11px;margin-top:3px}.aisscc-close{border:0;background:transparent;font-size:26px;color:#334155;cursor:pointer}.aisscc-panel nav{display:flex;border-bottom:1px solid #e2e8f0}.aisscc-panel nav button{flex:1;border:0;border-bottom:2px solid transparent;background:#fff;color:#475569;padding:11px 4px;font:inherit;font-size:13px;cursor:pointer}.aisscc-panel nav button.active{border-bottom-color:#1d4ed8;color:#1d4ed8;font-weight:700}.aisscc-pane{display:flex;flex:1;min-height:0;flex-direction:column;padding:14px;overflow:auto}.aisscc-messages{flex:1;min-height:100px;overflow:auto;padding:2px 2px 12px}.aisscc-message{max-width:92%;padding:10px 12px;border-radius:12px;margin-bottom:10px;white-space:pre-wrap;overflow-wrap:anywhere}.aisscc-message.assistant{background:#f1f5f9;margin-right:auto;border-bottom-left-radius:4px}.aisscc-message.user{background:#dbeafe;margin-left:auto;border-bottom-right-radius:4px}.aisscc-sources{border-top:1px solid #dbe2ea;margin-top:8px;padding-top:6px;color:#475569;font-size:11px}.aisscc-chat{display:flex;gap:7px;border-top:1px solid #e2e8f0;padding-top:10px}.aisscc-panel input,.aisscc-panel textarea{box-sizing:border-box;width:100%;padding:10px;border:1px solid #cbd5e1;border-radius:8px;font:inherit;background:white;color:#172033}.aisscc-panel label{display:grid;gap:5px;font-weight:600}.aisscc-order,.aisscc-ticket{display:grid;gap:12px}.aisscc-panel button[type=submit]{background:#1d4ed8;color:#fff;border:0;border-radius:8px;padding:10px 13px;font:inherit;font-weight:700;cursor:pointer}.aisscc-panel button:disabled{opacity:.6;cursor:wait}.aisscc-result{white-space:pre-wrap;overflow-wrap:anywhere;background:#f8fafc;border-radius:8px;padding:10px;margin-top:12px}.aisscc-pane p{color:#475569;font-size:13px;margin-top:0}.aisscc-panel footer{padding:8px 12px;border-top:1px solid #e2e8f0;color:#64748b;font-size:11px;text-align:center}@media(max-width:480px){.aisscc-launcher{right:14px;bottom:14px}.aisscc-panel{right:8px;bottom:72px;width:calc(100vw - 16px);height:min(650px,calc(100vh - 90px))}}
.aisscc-panel label.aisscc-attach{display:flex!important;align-items:center;justify-content:center;flex:0 0 38px;width:38px;height:40px;border:1px solid #cbd5e1;border-radius:8px;cursor:pointer;font-size:19px;background:#f8fafc}.aisscc-attach input{display:none!important}.aisscc-file-note{display:block;color:#64748b;font-size:10px;margin-top:5px}.aisscc-upload-status{font-size:12px;color:#475569;min-height:0;padding:0 0 4px}.aisscc-attachment-link{display:block;margin-top:8px;color:#1d4ed8;text-decoration:underline;overflow-wrap:anywhere}.aisscc-chat input[aria-label="输入问题"]{min-width:0;flex:1}

/* v1.3.0 launcher customization */
.aisscc-launcher{display:inline-flex;align-items:center;justify-content:center;gap:8px}
.aisscc-launcher-icon{display:inline-flex;align-items:center;justify-content:center;line-height:1;font-size:1.25em}
.aisscc-launcher-label{display:inline-block;line-height:1.2}
.aisscc-launcher-mode-icon_only{width:58px;height:58px;padding:0!important;border-radius:50%!important}
.aisscc-launcher-mode-icon_only .aisscc-launcher-label{display:none!important}
.aisscc-launcher-mode-text_only .aisscc-launcher-icon{display:none!important}
.aisscc-launcher-shape-circle{width:58px;height:58px;padding:0!important;border-radius:50%!important}
.aisscc-launcher-shape-square{border-radius:12px!important}
@media(max-width:480px){
  .aisscc-launcher-mode-icon_text{max-width:calc(100vw - 24px);padding:12px 16px}
  .aisscc-launcher-mode-icon_text .aisscc-launcher-label{max-width:calc(100vw - 100px);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
}

/* v1.4.0 custom navigation links */
.aisscc-panel nav .aisscc-custom-nav{display:flex;align-items:center;justify-content:center;flex:1;min-width:0;padding:13px 8px;border:0;border-bottom:2px solid transparent;background:transparent;color:inherit;text-align:center;text-decoration:none;font:inherit;line-height:1.25;overflow-wrap:anywhere}
.aisscc-panel nav .aisscc-custom-nav:hover{border-bottom-color:currentColor}
@media(max-width:480px){.aisscc-panel nav .aisscc-custom-nav{padding:11px 4px;font-size:12px}}


/* v1.5.0: consistent built-in/custom navigation and configurable floating shortcuts */
.aisscc-panel nav{display:grid;grid-template-columns:repeat(auto-fit,minmax(70px,1fr));grid-auto-flow:row;align-items:stretch}
.aisscc-panel nav button,.aisscc-panel nav .aisscc-custom-nav{
  box-sizing:border-box;min-width:0;width:100%;display:flex;align-items:center;justify-content:center;
  padding:11px 6px;border:0;border-bottom:2px solid transparent;border-radius:0;
  background:#fff;color:#475569;text-align:center;text-decoration:none;
  font:inherit;font-size:13px;line-height:1.25;overflow-wrap:anywhere;word-break:normal;
}
.aisscc-panel nav button.active,.aisscc-panel nav .aisscc-custom-nav.active{
  border-bottom-color:#1d4ed8;color:#1d4ed8;font-weight:700;
}
.aisscc-panel nav .aisscc-custom-nav:hover{background:#f8fafc;border-bottom-color:#cbd5e1}
.aisscc-shortcuts{
  position:fixed;z-index:99997;right:22px;bottom:84px;display:flex;flex-direction:column;align-items:flex-end;
  gap:8px;max-width:calc(100vw - 28px);pointer-events:none;
}
.aisscc-shortcut{
  pointer-events:auto;display:inline-flex;align-items:center;justify-content:center;gap:7px;
  max-width:100%;min-height:38px;box-sizing:border-box;padding:9px 14px;border:1px solid #dbeafe;
  border-radius:999px;background:#fff;color:#1d4ed8;text-decoration:none;font:600 13px/1.2 system-ui,sans-serif;
  box-shadow:0 5px 18px #0f172a24;overflow-wrap:anywhere;
}
.aisscc-shortcut:hover,.aisscc-shortcut:focus{background:#eff6ff;color:#1d4ed8;border-color:#93c5fd}
.aisscc-shortcut-icon{font-size:17px;line-height:1;flex:0 0 auto}
.aisscc-shortcut-label{min-width:0}
@media(max-width:480px){
  .aisscc-panel nav button,.aisscc-panel nav .aisscc-custom-nav{padding:10px 3px;font-size:12px}
  .aisscc-shortcuts{right:14px;bottom:72px;gap:6px;max-width:calc(100vw - 28px)}
  .aisscc-shortcut{min-height:36px;padding:8px 12px;font-size:12px}
}


/* v1.5.1: polished floating shortcut pills and consistent responsive placement */
.aisscc-launcher{
  display:inline-flex;align-items:center;justify-content:center;gap:10px;min-height:48px;
  box-sizing:border-box;padding:13px 20px;border:0;border-radius:999px;color:#fff;
  font:700 14px/1.2 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  box-shadow:0 8px 24px rgba(29,78,216,.30);transition:transform .16s ease,box-shadow .16s ease;
  -webkit-tap-highlight-color:transparent;touch-action:manipulation;
}
.aisscc-launcher:hover{transform:translateY(-1px);box-shadow:0 10px 28px rgba(29,78,216,.36)}
.aisscc-launcher:active{transform:translateY(0)}
.aisscc-launcher-icon{display:inline-flex;align-items:center;justify-content:center;font-size:19px;line-height:1;flex:0 0 auto}
.aisscc-launcher-label{display:inline-block;white-space:nowrap}
.aisscc-shortcuts{
  position:fixed;z-index:99997;right:22px;bottom:84px;display:flex;flex-direction:column;align-items:flex-end;
  gap:9px;width:max-content;max-width:calc(100vw - 28px);max-height:calc(100vh - 180px);
  overflow-y:auto;overflow-x:hidden;padding:3px 3px 5px;box-sizing:border-box;pointer-events:none;
  scrollbar-width:thin;overscroll-behavior:contain;
}
.aisscc-shortcut{
  pointer-events:auto;display:inline-flex;align-items:center;justify-content:flex-start;gap:9px;
  min-height:42px;max-width:100%;box-sizing:border-box;padding:10px 16px;border:1px solid #dbe7fb;
  border-radius:999px;background:rgba(255,255,255,.98);color:#1d4ed8;text-decoration:none;
  font:600 13px/1.25 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  box-shadow:0 5px 18px rgba(15,23,42,.13);overflow-wrap:anywhere;white-space:normal;
  transition:transform .16s ease,box-shadow .16s ease,background-color .16s ease;
  -webkit-tap-highlight-color:transparent;touch-action:manipulation;
}
.aisscc-shortcut:hover,.aisscc-shortcut:focus-visible{
  background:#eff6ff;color:#1d4ed8;border-color:#a9c9fb;transform:translateY(-1px);
  box-shadow:0 7px 22px rgba(15,23,42,.16);outline:none;
}
.aisscc-shortcut:active{transform:scale(.98)}
.aisscc-shortcut-icon{
  display:inline-flex;align-items:center;justify-content:center;flex:0 0 22px;
  width:22px;height:22px;font-size:18px;line-height:1;
}
.aisscc-shortcut-label{display:inline-block;min-width:0;max-width:260px}
@media(max-width:782px){
  .aisscc-launcher{right:max(14px,env(safe-area-inset-right));bottom:max(16px,env(safe-area-inset-bottom));min-height:46px;padding:12px 17px;font-size:14px}
  .aisscc-panel{right:max(10px,env(safe-area-inset-right));bottom:calc(max(72px,env(safe-area-inset-bottom) + 62px));width:calc(100vw - 20px);max-width:430px;max-height:calc(100dvh - 100px);height:min(650px,calc(100dvh - 100px));border-radius:18px}
  .aisscc-shortcuts{right:max(12px,env(safe-area-inset-right));bottom:76px;gap:7px;max-width:calc(100vw - 24px);max-height:calc(100dvh - 170px)}
  .aisscc-shortcut{min-height:40px;padding:9px 14px;font-size:13px;gap:8px}
  .aisscc-shortcut-icon{font-size:17px}
}
@media(prefers-reduced-motion:reduce){
  .aisscc-launcher,.aisscc-shortcut{transition:none}
}


/* v1.6.0: local fallback, quick replies, attachment previews and notification controls */
.aisscc-panel header{justify-content:flex-start}
.aisscc-panel header>div{flex:1;min-width:0}
.aisscc-notify-enable{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;border:1px solid #dbe2ea;border-radius:10px;background:#fff;color:#1d4ed8;font-size:17px;cursor:pointer}
.aisscc-notify-enable:hover{background:#eff6ff;border-color:#bfdbfe}
/* Greeting chips: shown once under the welcome message on a fresh conversation. */
.aisscc-messages .aisscc-quick-replies{display:flex;flex-direction:column;align-items:stretch;gap:8px;padding:6px 0 4px}
.aisscc-messages .aisscc-quick-reply{min-width:0;min-height:40px;padding:10px 14px!important;border:1px solid #dbe5f4!important;border-radius:12px!important;background:#f3f7ff!important;color:#244a86!important;font-size:13px!important;font-weight:600!important;line-height:1.35!important;text-align:left;white-space:normal;overflow-wrap:anywhere}
.aisscc-messages .aisscc-quick-reply:hover,.aisscc-messages .aisscc-quick-reply:focus{background:#e7f0ff!important;border-color:#a9c9fb!important}
.aisscc-local-notice{font-size:12px!important;color:#718096!important;text-align:center;padding:6px 8px}
.aisscc-attachment-image-link{display:block;margin-top:8px;max-width:100%;overflow:hidden;border-radius:10px}
.aisscc-attachment-image{display:block;width:auto;height:auto;max-width:min(100%,280px);max-height:260px;object-fit:contain;border-radius:10px;background:#fff}
.aisscc-upload-preview{display:block;max-width:110px;max-height:90px;object-fit:contain;border-radius:8px;margin:6px 0}
.aisscc-upload-status{overflow-wrap:anywhere}
.aisscc-chat input[aria-label="Enter your question"]{min-width:0;flex:1}
.aisscc-panel .aisscc-attach{flex:0 0 38px;min-width:38px}
.aisscc-panel .aisscc-chat button[type=submit]{flex:0 0 auto;min-width:58px}
.aisscc-panel .aisscc-message{line-height:1.5}
@media(max-width:480px){
  .aisscc-panel{padding-bottom:env(safe-area-inset-bottom)}
  .aisscc-panel header{padding:12px}
  .aisscc-panel header strong{font-size:15px}
  .aisscc-pane{padding:10px}
  .aisscc-messages .aisscc-quick-reply{min-height:44px;padding:11px 12px!important;font-size:13px!important}
  .aisscc-chat{gap:5px}
  .aisscc-panel .aisscc-chat button[type=submit]{min-width:54px;padding:10px 9px}
}

/* v1.7.0 AI answer citations and suggested follow-up questions */
.aisscc-related-questions{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}
.aisscc-related-question{appearance:none;border:1px solid #dbe5f5;background:#f8faff;color:#244c9b;border-radius:999px;padding:7px 10px;font:500 12px/1.25 system-ui,sans-serif;cursor:pointer;max-width:100%;text-align:left;white-space:normal}
.aisscc-related-question:hover,.aisscc-related-question:focus{background:#eaf1ff;border-color:#9db9f4;outline:none}

/* v1.7.1: show every tracking number returned by WooCommerce order lookup */
.aisscc-tracking-heading{font-weight:700;margin-top:10px;padding-top:8px;border-top:1px solid #e2e8f0}
.aisscc-tracking-row{display:flex;flex-direction:column;align-items:flex-start;gap:5px;margin-top:8px;min-width:0;max-width:100%;overflow-wrap:anywhere}
.aisscc-tracking-main{display:flex;align-items:center;gap:8px;width:100%;min-width:0;max-width:100%}
.aisscc-tracking-label{flex:0 0 auto;white-space:nowrap}
.aisscc-tracking-number{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:inherit;min-width:0;flex:0 1 auto;overflow-wrap:anywhere;word-break:break-word;white-space:normal}
.aisscc-tracking-row a{font-weight:600;text-decoration:underline}
.aisscc-tracking-empty{margin-top:5px;color:#64748b}


/* v1.7.3: copy tracking number button */
.aisscc-tracking-copy{appearance:none;display:inline-flex;align-items:center;justify-content:center;border:1px solid #cbd5e1;border-radius:6px;background:#fff;color:#1d4ed8;padding:4px 9px;font:600 12px/1.4 system-ui,-apple-system,sans-serif;cursor:pointer;min-height:28px;flex:0 0 auto}
.aisscc-tracking-copy:hover,.aisscc-tracking-copy:focus{background:#eff6ff;border-color:#93c5fd;outline:none}
.aisscc-tracking-copy.is-copied{background:#ecfdf5;border-color:#86efac;color:#166534}
.aisscc-tracking-copy.is-copy-failed{background:#fff7ed;border-color:#fdba74;color:#9a3412}
.aisscc-tracking-carrier{color:#64748b;font-size:.92em}


/* v1.7.4: align tracking number and copy button; improve order lookup CTA */
.aisscc-tracking-main .aisscc-tracking-copy{flex:0 0 auto;margin-left:auto;white-space:nowrap}
.aisscc-tracking-main .aisscc-tracking-number{overflow:hidden;text-overflow:ellipsis}
.aisscc-panel .aisscc-order-submit{
  display:flex;align-items:center;justify-content:center;width:100%;min-height:46px;margin-top:2px;
  padding:12px 16px;border:1px solid #1d4ed8;border-radius:10px;
  background:linear-gradient(135deg,#2563eb 0%,#1d4ed8 100%);color:#fff;
  box-shadow:0 4px 10px rgba(29,78,216,.20);font:700 14px/1.25 system-ui,-apple-system,sans-serif;
  letter-spacing:.02em;cursor:pointer;transition:background .15s ease,box-shadow .15s ease,transform .15s ease;
}
.aisscc-panel .aisscc-order-submit:hover{background:linear-gradient(135deg,#1d4ed8 0%,#1e40af 100%);box-shadow:0 6px 14px rgba(29,78,216,.26)}
.aisscc-panel .aisscc-order-submit:focus-visible{outline:3px solid rgba(59,130,246,.35);outline-offset:2px}
.aisscc-panel .aisscc-order-submit:active{transform:translateY(1px);box-shadow:0 2px 5px rgba(29,78,216,.2)}
.aisscc-panel .aisscc-order-submit:disabled{opacity:.65;box-shadow:none;cursor:wait}
@media(max-width:480px){
  .aisscc-tracking-main{gap:6px}
  .aisscc-tracking-label{font-size:12px}
  .aisscc-tracking-main .aisscc-tracking-number{font-size:12px}
  .aisscc-tracking-main .aisscc-tracking-copy{padding:5px 8px}
}

/* v1.7.5: allow the floating chat launcher to be hidden independently */
.aisscc-launcher-hidden{display:none!important}


/* v1.7.6: delayed automatic replies, typing animation, and rich FAQ content */
.aisscc-typing{display:flex;align-items:center;gap:8px;min-height:38px;max-width:max-content}
.aisscc-typing-label{font-size:12px;opacity:.72}
.aisscc-typing-dots{display:inline-flex;align-items:center;gap:4px;height:14px}
.aisscc-typing-dots i{display:block;width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.35;animation:aisscc-typing-bounce 1.05s infinite ease-in-out}
.aisscc-typing-dots i:nth-child(2){animation-delay:.14s}
.aisscc-typing-dots i:nth-child(3){animation-delay:.28s}
@keyframes aisscc-typing-bounce{0%,60%,100%{transform:translateY(0);opacity:.35}30%{transform:translateY(-4px);opacity:.9}}
.aisscc-message a{color:#1d4ed8;text-decoration:underline;overflow-wrap:anywhere}
.aisscc-message p{margin:0 0 8px}
.aisscc-message p:last-child{margin-bottom:0}
.aisscc-message ul,.aisscc-message ol{padding-left:22px;margin:6px 0}
.aisscc-message img{display:block;max-width:100%;height:auto;border-radius:8px;margin:8px 0}
.aisscc-message blockquote{margin:8px 0;padding:8px 12px;border-left:3px solid #93c5fd;background:rgba(148,163,184,.12)}
.aisscc-message pre,.aisscc-message code{white-space:pre-wrap;overflow-wrap:anywhere}

.aisscc-message .aisscc-faq-button{display:inline-flex;align-items:center;justify-content:center;margin:4px 0;padding:9px 14px;border-radius:8px;background:#1d4ed8;color:#fff!important;text-decoration:none!important;font-weight:700}
.aisscc-message .aisscc-faq-button:hover{background:#1e40af}


/* v1.8.0: WooCommerce cancellation, refund, return and exchange request UI */
.aisscc-order-service{margin:18px 0 4px;padding:14px;border:1px solid #dbe3ee;border-radius:12px;background:#fff;color:#172033}
.aisscc-order-service h3{margin:0 0 8px;font-size:16px;line-height:1.35}
.aisscc-order-service p{margin:6px 0 12px;line-height:1.45;font-size:13px;color:#64748b}
.aisscc-order-action-buttons{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.aisscc-order-action-button,.aisscc-order-action-submit{border:1px solid #cbd5e1;border-radius:9px;padding:10px 12px;background:#eff6ff;color:#1e40af;font:inherit;font-size:13px;font-weight:700;line-height:1.3;cursor:pointer;min-height:42px}
.aisscc-order-action-button:hover,.aisscc-order-action-button:focus{background:#dbeafe}
.aisscc-order-action-form{display:grid;gap:12px;margin-top:14px;padding-top:14px;border-top:1px solid #e2e8f0}
.aisscc-order-action-form h4{margin:0;font-size:15px}
.aisscc-order-action-form>label{display:grid;gap:6px;font-size:13px;font-weight:600}
.aisscc-order-action-form select,.aisscc-order-action-form textarea{width:100%;box-sizing:border-box;border:1px solid #cbd5e1;border-radius:8px;padding:10px;background:#fff;color:#172033;font:inherit;font-size:14px}
.aisscc-order-action-items{display:grid;gap:8px;border:1px solid #e2e8f0;border-radius:8px;padding:10px;min-width:0}
.aisscc-order-action-items legend{padding:0 4px;font-size:13px;font-weight:700}
.aisscc-order-action-item{display:flex;align-items:flex-start;gap:8px;font-size:13px;line-height:1.4;overflow-wrap:anywhere}
.aisscc-order-action-item input{margin-top:2px;flex:0 0 auto}
.aisscc-order-action-submit{background:#1d4ed8;color:#fff;border-color:#1d4ed8;justify-self:start}
.aisscc-order-action-submit:disabled{opacity:.6;cursor:wait}
.aisscc-order-action-feedback{overflow-wrap:anywhere}
.aisscc-order-action-feedback.is-success{padding:10px;border-radius:8px;background:#ecfdf5;color:#166534}
@media(max-width:420px){.aisscc-order-service{padding:11px}.aisscc-order-action-buttons{grid-template-columns:1fr}.aisscc-order-action-button{width:100%;text-align:left}}

.aisscc-order-service-history{display:grid;gap:8px;margin:8px 0 14px}
.aisscc-order-service-history-item{display:grid;gap:4px;padding:10px;border:1px solid #e2e8f0;border-radius:8px;background:#f8fafc}
.aisscc-order-service-history-item strong{font-size:13px}
.aisscc-order-service-history-item span{font-size:12px;color:#64748b;overflow-wrap:anywhere}

.aisscc-order-action-item-name{flex:1;min-width:0}
.aisscc-order-action-quantity{width:auto;min-width:56px;max-width:72px;padding:5px;border:1px solid #cbd5e1;border-radius:6px;background:#fff}